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01

Citi Consumer Banking USA

User Experience Strategy Projects done during my time at Citi Bank

OVERVIEW

These case studies are a compilation of my work done at the Citi Consumer Banking division. In a span of 2 years, I worked in various domains like Acquisitions, Payments, Lending, Service, and more.

ROLE

  • Strategic Design

  • Usability and Utility Research

Case Study 1 -Mobile Evolution
Case Study 2-Inclusive Design
 Inclusive Design Prototype
Case Study 3-  Experience Strategy and Mapping
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